Privacy Policy
Last updated: September 13, 2026
Your privacy matters to us. This policy explains how Vegaa Terminus collects, uses, and protects your personal information when you use our mobile app and website.
1. Information We Collect
Account Information
When you create an account, we collect your name, email address, phone number, and profile photo (if provided). This information is used to identify you on the platform and enable communication between senders and carriers.
Parcel & Travel Information
When you post a parcel or a travel route, we collect details such as source city, destination city, parcel description, weight, category, travel dates, and delivery preferences. This data is used to match senders with travelers.
Photos and camera
When you add a photo to a parcel listing, you may choose to take a picture with your device's camera or select an image from your gallery. We use camera access only when you explicitly tap to take a photo for a parcel. Photos you upload are stored to display your parcel to potential carriers and are not used for any other purpose. You can revoke camera permission at any time in your device settings.
Location Data
With your explicit permission, we collect location data to enable real-time parcel tracking. Carriers may share their live location during an active delivery. Location data is only collected when you grant permission and is used solely for tracking purposes. You can revoke location access at any time through your device settings.
Chat Messages
Messages exchanged between senders and carriers through our in-app chat are stored to facilitate communication about deliveries and for dispute resolution if needed.
Device Information
We may collect device type, operating system version, and app version for diagnostics and to improve app performance.
2. How We Use Your Information
- Match senders with travelers based on routes and preferences
- Enable in-app communication between parties
- Provide real-time parcel tracking during active deliveries
- Calculate delivery fees based on parcel weight and route
- Maintain user profiles, ratings, and delivery history
- Send important notifications about your parcels and deliveries
- Improve app performance, fix bugs, and enhance user experience
- Prevent fraud and ensure platform safety
3. Location Data & Tracking
Vegaa Terminus uses location data to enable carriers to share their real-time position during active parcel deliveries, allowing senders to track their packages.
When Location Is Collected
Location data is collected only when a carrier has an active delivery and has explicitly granted location permission. We request both foreground and background location access so tracking continues even when the app is minimized during a trip.
How Location Is Used
Location coordinates are transmitted to our servers and shared with the sender of the specific parcel being delivered. Location data is not shared with any other users or third parties.
Revoking Access
You can revoke location permissions at any time through your device's Settings app. If location access is revoked during a delivery, tracking will pause until access is restored or the delivery is completed.
4. Data Sharing & Third Parties
We do not sell your personal data to any third party. We share data only in the following limited circumstances:
- With other users: Your public profile (name, photo, rating) is visible to senders/carriers you interact with. Your location is shared only with the sender of the parcel you are delivering.
- Firebase (Google): We use Firebase for authentication and push notifications. Firebase may collect device identifiers as described in Google's privacy policy.
- Google Maps: We use Google Maps SDK to display maps and enable route visualization. Google's privacy policy applies to map data.
- Cloud hosting: Our backend runs on Google Cloud. Your data is stored on secure Google Cloud servers.
- Legal requirements: We may disclose data if required by law or to protect the safety of our users.
5. Data Security
We take reasonable measures to protect your personal information. All data is transmitted over HTTPS (TLS encryption). Authentication tokens are securely stored on your device. Access to our servers and database is restricted to authorized personnel only. While no system is 100% secure, we continuously work to improve our security practices.
6. Data Retention & Deletion
We retain your account data for as long as your account is active. Location data from completed deliveries is retained for up to 30 days for dispute resolution, then automatically deleted.
You may request deletion of your account and all associated data by contacting us at support@vegaaterminus.com. We will process deletion requests within 30 days.
7. Children's Privacy
Vegaa Terminus is not intended for children under 18. We do not knowingly collect personal information from anyone under 18 years of age. If we learn that we have collected data from a child under 18, we will delete it promptly.
8. Changes to This Policy
We may update this privacy policy from time to time. When we do, we will update the “Last updated” date at the top of this page and notify users through the app if the changes are significant. Your continued use of the app after changes constitutes acceptance of the updated policy.
9. Contact Us
If you have questions about this privacy policy or your personal data, contact us:
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